Digital Transformation and the Healthcare Industry
In the last few years, healthcare has allied subsidiary industries in the quest to speak to bigger customer experience. This has brought not quite a fundamental regulate in the healthcare industry and they have now shifted from volume to value of care of patients. The progress in the cloud, data and mobile technologies has disrupted the health care industry.
The disruption has aggravated insurance companies and healthcare providers to change from a health system driven model to a customer oriented model. The behavioural needs of the futuristic customer has moreover distorted and they now request both control and option.
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